Shipping policy

Shipping Policy – Ushan

1. Order Processing Time

All orders at Ushan are made-to-order.

  • Orders are processed and manufactured within 3–7 business days after successful payment.
  • Processing time may vary depending on product complexity, order volume, or peak seasons.

Once production begins, the order cannot be cancelled or modified.

2. Shipping Time

After dispatch, estimated delivery timelines are:

  • Within India: 3–7 business days
  • International Orders: 7–15 business days

Note: Delivery timelines are estimates and may vary.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on location and order size.
  • Any applicable custom duties, taxes, or import charges for international orders must be paid by the customer.

4. Order Tracking

  • Once your order is shipped, a tracking number will be shared via email/WhatsApp.
  • Customers are responsible for tracking their shipment and coordinating with the courier if needed.

5. Delays & Exceptions

Ushan is not responsible for delays caused by:

  • Courier companies
  • Weather conditions
  • Customs clearance (for international orders)
  • Incorrect shipping details provided by the customer
  • Unforeseen logistical issues

Delays do not qualify for cancellations or refunds.

6. Incorrect Address / Failed Delivery

  • Customers must ensure that the shipping address and contact details are accurate.
  • If a delivery fails due to incorrect details or customer unavailability:
    • Re-shipping charges will be borne by the customer
    • No refunds will be issued

7. Refused Deliveries

If a customer refuses to accept the order:

  • The order will be considered cancelled by the customer
  • No refund will be provided

8. Lost or Stolen Packages

  • Ushan is not liable for packages marked as delivered by the courier.
  • In case of lost shipments in transit, we will assist in raising a claim with the courier, but resolution depends on the courier company.

9. Damaged Packages

If your package arrives damaged:

  • Record an unboxing video immediately
  • Contact us within 48 hours of delivery

Without proper proof, claims will not be accepted.

Approved cases will be eligible for replacement only (no refunds).

10. Contact Information

For shipping-related queries:

Agreement

By placing an order with Ushan, you agree to this Shipping Policy along with our Terms of Service and Return & Refund Policy.